Customer Care

Thank you for being a Happiness Boutique's customer! We are grateful for your trust, and we are working hard to provide you with the most enjoyable shopping experience.

We have collected a list of helpful information in order to assist you. To access the full customer care section, check out the links on the left or contact us via the contact info listed below. We are looking forward to hearing from you!

Shipping Information

  • Do you ship internationally?

    Sure, we do! We are happy to offer free shipping worldwide for all orders! For more information, please check out Shipping & Delivery.

  • How long does it take to receive my order?

    The estimate delivery time is 1-3 working days within Germany, 4-7 working days within Europe, and 6-14 working days outside of Europe. For more details, please check out Shipping & Delivery.

  • How can I track my order status?

    If you have chosen shipping with tracking, you will receive an email with the tracking information once we ship your order. In any case, you can follow your order status by signing into your account. You will find one of the following statuses: Payment Accepted, Preparation in Progress, or Shipped. If you have a question about your tracking information or delivery status, contact us and we'll look it up for you.

Payment

  • What payment methods do you accept?

    We accept payments via all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal, SOFORT Banking (SOFORT Überweisung), and bank transfer to our account in Germany - transfers within the Eurozone cost the same as a domestic transfer and are often free of charge.

  • How does bank transfer payment work?

    If you choose to pay via bank transfer, once the order is placed you will receive via email our bank details and instructions to make a bank transfer to our account in Germany. Please issue the payment in euros and include the order reference to the transfer so that we can identify the payment. Your order will be on pending status until we receive the payment in our account. If the payment is not received within 5 working days since the order was placed, the order will unfortunately be cancelled. Please contact us if you need more than 5 working days or if you have any questions regarding the bank transfer.

Products

  • How can I add products to my wishlist?

    In order to add products to your wishlist - we call them "Loved Items" -, you will need to create an account. After you sign in to your account, look for the "love this item" icon on each product page. Click on this icon to add the product to your wishlist. You can view these items at the "Loved Items" section of "My Account".

Coupons

  • How can I redeem my coupon?

    You can redeem your coupon at checkout. By entering the coupon code at checkout we will automatically deduct the value from the total amount. Enjoy your discount!

  • How can I get coupons?

    You can receive a coupon by simply signing up for our newsletter. You will immediately receive a coupon for a free gift. Plus, we love to surprise our readers, that is why we send coupon codes via our newsletter from time to time. So the best way to get coupons is to be on our VIP list. Sign up now to be the first to know about discounts, promotions, give-aways, new arrivals, DIY tutorials, behind-the-scene stories, and other exciting news from us. Don't worry, our newsletter will be worth a read :)

Returns and Exchanges

  • How can I return an item?

    If you would like to return or exchange an item, contact us, fill in the Returns and Exchanges form and send the item(s) back in the original packaging with the original invoice. We will process your request within 7-14 days upon receipt of the package. Please check the full details on Returns & Exchanges.

Account

Fit & Measurements

General FAQ

  • Can I send someone a gift?

    Of course! Simply indicate the delivery address at the checkout process so that we can send the gift on your behalf. We will include a delivery slip without the price information inside the package. We can also include a personal note on your behalf (don't forget to tell us in the comment field what to write :)

  • Why should I sign up for the newsletter?

    You will be added to our VIP list and will be among the first to know the news! Once you sign up, you will receive info on our most popular new arrivals, free coupons, discounts, DIY tutorials, behind-the-scene stories, and other interesting information that is relevant to you. We are doing our best to make our newsletter interesting and useful for you. We promise to never spam you, and you'll always be able to unsubscribe at any time.

  • Why should I write a product review?

    We really appreciate you taking your time and sharing your opinions on the products purchased from us. Thank you! That is why we offer reward points as an appreciation for writing a review. You will earn 5 points for every product review you write (please note that you can only write reviews for products you purchased). In addition, your reviews will help other shoppers to know more about the products. It will also be a great way to help us improve our product offers, which will make customers just like you happier. Check Reward Program for more ways to earn points.

  • I love my new purchase, how can I share my style/photo with others?

    Send us the photo to community [at] happinessboutique [dot] com or, if you are on Instagram, then simply tag us with @happinessbtq and #happinessbtq. We will make sure your gorgeous look will show nicely on our Happy Gallery section. Plus, you will be entered into our sweepstakes where you could win a 50 € gift card! And you will earn 5 points per photo in our Reward Program. So, yeah, send them over! We'd love to see and share your style!

  • I love what Happiness Boutique does, and I am passionate about social initiatives too. How can I get involved?

    We'd love to have you on board! Have you checked out our Take a Smile or Give a heart to someone you love campaigns? We'd love to spread happiness and good vibes to the different countries of the world! Contact us at community [at] happinessboutique [dot] com and let us know you want to be a happiness ambassador and you would love to carry on our "Take a Smile" or "Give a heart to someone you love" campaign to your city/country. We will find a way to send you a lovely surprise as a reward for helping us spread happiness!

Need personal assistance?